Privacy Policy
How we handle information when you use Juffrou Minett's educational video website.
This policy is drafted with South Africa's Protection of Personal Information Act (POPIA) in mind.
01.Who is responsible
Juffrou Minett operates this educational video website and determines why account and purchase information is used. Business name: Juffrou Minett. Privacy contact: juffrouminett@gmail.com. Physical business address: to be added. The registered legal entity, if different from the trading name, should be confirmed.
02.Information we collect
When you register, order or use the service, we may process your name, email address, account identifier, login-related information, purchased lessons, order and payment status, uploaded proof of payment, video viewing/access records and communications with support. Technical information necessary to operate and secure the website may also be processed. We do not ask children to create their own accounts.
03.Why we use information
We use personal information to create and secure accounts, process and verify orders and EFT payments, grant and manage lesson access, respond to support requests, prevent misuse, maintain business records and comply with applicable legal obligations. Processing is based on an appropriate lawful justification under POPIA, depending on the activity.
04.Children's privacy
Our learning materials are designed for children, but accounts and purchases should be managed by a parent, guardian or other authorised adult. Please do not submit a child's personal information unless necessary and lawfully permitted. Contact us if you believe a child has provided personal information without appropriate authorisation.
05.Service providers and international processing
We use Supabase for authentication, database and storage services; Cloudflare Stream for protected video delivery; and Vercel for website hosting. These providers may process information in other countries. We take appropriate steps to assess safeguards and comply with POPIA requirements for cross-border transfers. We do not sell personal information.
06.Cookies and essential technology
The website may use cookies or similar browser storage necessary for login sessions, security and essential site functionality. Any additional analytics, advertising or optional tracking must be separately disclosed and handled in accordance with applicable law before it is enabled.
07.How long information is kept
We retain information only for as long as reasonably needed for the purposes described above, including purchase records, account administration, dispute resolution and legal record-keeping requirements. Video access may expire before associated transaction records are deleted. Retention periods should be documented by the operator.
08.Security
We use access controls and protected video delivery to help safeguard information. No internet service can guarantee absolute security. Please use a strong password and notify us promptly if you suspect account misuse.
09.Your privacy rights
Subject to POPIA and other applicable law, you may request access to personal information held about you, ask for correction or deletion where legally appropriate, object to certain processing and raise concerns about how your information is handled. You may also complain to South Africa's Information Regulator (inforegulator.org.za). We may need to verify your identity before acting on a request.
10.Contact and updates
Send privacy requests using the support contact details supplied on the website or at checkout. We may update this policy when our practices change. Privacy contact: juffrouminett@gmail.com. The physical address and effective date will be added after confirmation.